Last Updated: [08/07/2026] L&I HVAC respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or use our services. Information We Collect When you request a quote, schedule a service, or contact us, we may collect: Name, phone number, email address, and service address Payment information (processed securely through Zelle, credit card, or cash — we do not store full payment card details) Details about your HVAC system and service history Communications you send us via phone, email, or our website How We Use Your Information We use the information you provide to: Schedule and perform HVAC services Provide quotes, invoices, and diagnostic reports Communicate with you about appointments and service updates Improve our services and customer experience Information Sharing We do not sell, rent, or trade your personal information to third parties. We may share information only when necessary to: Complete a service (e.g., ordering parts from a supplier) Comply with legal obligations Protect the rights, safety, or property of L&I HVAC or our customers Data Security We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security. Your Rights You may contact us at any time to request access to, correction of, or deletion of your personal information, subject to any legal or contractual obligations that require us to retain certain records. Third-Party Links Our website may contain links to third-party sites (such as payment processors). We are not responsible for the privacy practices of these external sites. Changes to This Policy We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Contact Us If you have questions about this Privacy Policy, contact us at: L&I HVAC 832-557-9522 [email protected]